Winbeat FAQ — All your questions answered in one place

KYC (Know Your Customer) is an identity verification process. Before making a withdrawal, you'll need to submit a photo of your national ID or passport. Verification is typically approved within 24-48 hours. Once verified, you won't need to do it again.

No, only one account is allowed per mobile number. If multiple accounts are found belonging to the same person, all accounts will be closed and all bonuses will be forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password.

You can update your email or mobile number from Account Settings. For changes to identity-related information, contact support — identity verification will be required.

The minimum deposit amount at Winbeat depends on your payment method. Mobile banking and e-wallet minimums are generally lower. Check the deposit page for the latest details.

For KYC-verified accounts, withdrawals to mobile banking and e-wallets are usually processed within 1-24 hours. Bank transfers may take 1-3 business days.

Winbeat supports deposits and withdrawals via mobile banking, bank transfer, and e-wallets. The full list of available methods is on the deposit page.

Deposits are usually credited to your balance within 15 minutes. If it takes longer than 30 minutes, contact Winbeat support with your transaction ID and the amount.

Winbeat generally does not charge any platform fees on withdrawals. However, your payment method may apply its own transaction fees. Check the withdrawal page for the latest information.

After registering at Winbeat, your welcome bonus is automatically credited when you make your first deposit. Full bonus details and terms are available on the promotions page.

A wagering requirement is the amount you need to bet before you can withdraw a bonus. For example, a 30x wagering requirement on a 100 BDT bonus means you must place 3,000 BDT in bets. Each bonus has its own wagering terms.

Share your referral code with a friend. When they register and make their first deposit, both of you will receive a referral bonus. Full details are available on the promotions page.

No, bonuses cannot be withdrawn directly. Once the applicable wagering requirements are met, any winnings from the bonus can be withdrawn. Your original deposit is always available for withdrawal.

Live betting lets you place wagers on matches in real time as they unfold. Odds update continuously based on how the match is progressing. Go to the "Live" tab on the Sports page to see all ongoing matches.

The Cash Out feature lets you settle a bet before the match ends. If the match is going in your favor, you can lock in a partial or full profit. Cash Out may not be available on all bets or matches.

Winbeat offers betting on over 30 sports, including cricket, football, kabaddi, badminton, tennis, and basketball. There are also hundreds of games including Live Casino, fish games, and slots.

If a match is cancelled or abandoned, your stake is generally refunded. However, this depends on the betting rules and the specific circumstances. Full details are available on the Terms & Conditions page.

Download the app directly from Winbeat's official app download page. Both Android and iOS versions are available. Avoid downloading from third-party sites for your security.

If the app won't install on Android, go to Settings → Security → and enable "Install from unknown sources". Then try installing again. If the issue persists, contact support.

First, check your internet connection. Close the app and reopen it. Make sure your password is correct. If the problem continues, clear the app cache or reinstall the app.

Yes, Winbeat uses SSL encryption, two-factor authentication, and KYC verification to keep your personal information and funds secure. That said, never share your password with anyone.

You can self-exclude from the "Responsible Gaming" section in Account Settings. Accounts can be locked for anywhere from 6 months to permanently. Visit the responsible gaming page to learn more.

Change your password immediately and notify Winbeat support. The support team will review all activity on your account and, if necessary, temporarily lock it.